• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
easy GDPR - we make compliance with GDPR easy

easyGDPR

We make implementing General Data Protection Regulation Easy

  • Home
  • Services
    • Software
      • easyGDPR Quickcheck
      • (DEP) easyGDPR lite
      • (DEP) easyGDPR Standard
      • Data Subject Requests
      • Sophos
    • IT Security
    • network checkup
    • SME digitization funding
    • Data protection consulting
      • Data protection
      • Cybersecurity
    • Training
      • Data protection
      • Cybersecurity
  • Partner
    • Resellerprogramm
    • Affiliate programm
  • GDPR
    • GDPR News
    • FAQ
    • GDPR Decisions
    • GDPR penalties
    • GDPR legal text
  • Shop
  • Contact
    • Contact
    • Newsletter registration
  • Login
    • Shop / Affiliate Program
    • easyGDPR Software
  • German
  • English

Call center fined for unauthorized advertising

06/02/2020 by

Call center fined for unauthorized advertising

The German call center company SG Sales and Distribution GmbH received a fine of €300,000 from the Federal Network Agency. The call center had contacted more than 1,400 consumers to persuade them to sign contracts with electricity and gas suppliers. The persons concerned had not consented to any advertising, so these calls were illegal.

In addition, the call center used manipulative conversation and other underhanded tricks to convince consumers to switch. For example, they introduced themselves as “independent rate optimizers,” provided consumers with untrue or misleading information about energy price trends, or posed as employees of the consumer’s current energy supplier in order to gain the trust of those affected. In some cases, the employees even appeared as employees of a fictitious “German Electricity Optimization Authority” or even the Federal Network Agency. At the end of some conversations, the people concerned were then assumed to have signed a contract. Calling prohibitions were ignored. For this, the maximum penalty awaited.

Entscheidungsdatum:
18.12.2018

Land:
Germany

Art des Verstoßes:
violated rights of the data subject

Betroffene Datensätze:
over 1,400

Waren sensible Daten betroffen?:
No

verhängte Geldstrafe:
€ 300,000,-

Violation of GDPR Paragraph:

7. Conditions for consent

Quelle:
https://www.bundesnetzagentur.de/SharedDocs/Pressemitteilungen/DE/2018/20181218_Telefonwerbung.html

Category iconUncategorized

Primary Sidebar

IT-Security Whitepaper Downloaden
  • German
  • English
  • Data Protection Statement
  • Terms and Conditions
  • Imprint
  • Licence terms for easyGDPR
  • GDPR terms
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking "Accept", you consent to the use of ALL the cookies.
SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non Necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

functionality

Diese Art von Cookies erhöht die Benutzerfreundlichkeit unserer Website. Beispielsweise wird darin die von Ihnen ausgewählte Sprache gespeichert. Auch die Verfügbarkeit von Videostreams und sonstigem Inhalt kann von diesen Cookies abhängig sein. Wenn Sie diese Cookies ablehnen, ist die Benutzerfreundlichkeit eingeschränkt.

Save & Accept